8. Purpose for which we will use your personal information
The following are the ways in which we process your personal information:
- to provide you with our corporate governance and legal services products and services that you request or purchase from us so that we can fulfill our contractual obligations to you,
- to allow third parties to make their independent services available to you where you make use of any third-party services via our website (such as payment gateway), we provide the applicable service provider with the necessary information for them to provide their respective services. You understand and agree that these third-party service providers may have their own privacy policies governing how they process personal data, which may be applicable to you,
- we require your information to provide the website to you and allow you to use its features and purchase from our online store. We make use of a chatbot on our website to facilitate communication and engagement with users. The chatbot may initiate conversations, respond to queries, provide information about our corporate governance and legal services and products, assist with navigation of the website, and collect relevant information to better understand your needs. Interactions with the chatbot may be recorded and processed to improve our services, ensure quality of communication, and to follow up on your requests or interests,
- for research, marketing and data analytics purposes to market and enhance our services,
- for our administrative and internal business purposes,
- for legal and regulatory compliance to fulfill our legal and compliance related obligations.
We will use your personal information for the purposes for which we collected it.
9. Disclosure of your personal information:
We may have to share your personal information with the parties below for the purposes set out below:
- internal third parties including other entities or parties in the Tabane Seemane group acting as joint responsible parties or operators, such as our employees and contractors,
- external third parties including authorized third-party providers under contract with Tabane Seemane who need your personal information to provide their services to us,
- South African or other national governments and/or their respective authorities pursuant to our adherence with anti-corruption and crime-fighting legislation,
- professional advisers including bankers, accountants and insurers who provide consultancy, banking, insurance and accounting services as required,
- third parties to whom we may choose to sell, transfer, or merge parts of our company or our assets.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information in accordance with our instructions and standards.
Our email and storage, accounting software and messaging service providers have servers outside of South Africa, and accordingly your information is stored outside of South Africa. We ensure that countries to which your information is being shared either have adequate laws in place or that we have entered into contractual arrangements to ensure protection of your personal information.
10. Your rights in relation to the information
Subject to certain limitations on certain rights, you may have the following rights in relation to your information:
- request access to your personal information,
- request correction of your personal information.
- request erasure of your personal information,
- object to the processing of your personal information.
- request a restriction of processing of your personal information,
- request transfer of your personal information,
- rights to withdraw consent.
We will try to respond to all legitimate requests as is reasonably practicable. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise your other rights). This is a security measure to ensure that personal information is not disclosed to any other person who has no right to receive it. We may also contact to ask you for further information in relation to your request to speed up our response.
11. Data security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed using reputable cloud and IT software service providers as well as two factor-authentication. We also limit access to your personal information to those employees, agents or contractors and other third parties who have a legitimate need to know. They will only process your personal information on our instruction and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and the Information Regulator of a breach where we are legally required to do so.
12. Data retention
We will only retain your personal information for as long as long as necessary to fulfil the purpose we collected it for including any legal, accounting, or reporting requirements. To determine the appropriate retention period of personal information, the potential risk of harm from unauthorized use or disclosures of your personal information, the purpose of which we process your personal information, any other applicable law requiring us to retain the personal information and whether we can achieve the applicable legal requirements.
We may also anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
13. Changes to the Privacy Policy
This Privacy Policy is subject to change without notice and updated or amended from time to time and will be effective once we upload the amended version on the website. Your continued access or use of our services constitutes your acceptance of this Privacy Policy. It is your responsibility to read this Privacy Policy periodically to ensure that you are aware of any amendments. We will only retain your personal information for as long as long as necessary to fulfil the purpose we collected it for including any legal, accounting, or reporting requirements. To determine the appropriate retention period of personal information, the potential risk of harm from unauthorized use or disclosures of your personal information, the purpose of which we process your personal information, any other applicable law requiring us to retain the personal information and whether we can achieve the applicable legal requirements.
We may also anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
